Check Network Connectivity: Ensure the device has a stable internet connection. A quick way to test is by trying to access a website or service online.
Verify Browser Compatibility: Confirm the web browser supports WebRTC. Update the browser to the latest version if necessary.
Inspect Firewall and Antivirus Settings: Firewalls or antivirus programs can block WebRTC and socket connections. Add exceptions for your application or temporarily disable them to test.
Restart Router/Modem: Unplugging the router or modem for about 30 seconds and then plugging it back in can resolve many connectivity issues.
Use STUN/TURN Servers: If direct peer-to-peer connection fails, STUN and TURN servers help navigate through NATs and firewalls. Ensure your STUN/TURN server details are correctly configured in your application.
Check Server Availability: Ensure the STUN/TURN servers are up and reachable. You can use online tools to ping or test the connectivity to these servers.
Test with Different Devices and Networks: Try connecting from different devices or networks to pinpoint if the issue is specific to a device or network.
Consult Console Logs: Look at the browser console logs for errors. These can offer clues on what might be going wrong (e.g., failed to access camera/microphone, connection timeouts).
Update Application Code: Ensure your application uses the latest WebRTC APIs and libraries, as older versions might have compatibility or security issues.
Seek Community Help: Use forums or communities related to WebRTC for help. Often, someone has faced a similar issue and found a solution.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article